What Personal Data We Collect

We only collect information that is necessary to provide our services. Depending on how you interact with our website, we may collect:

Information You Provide to Us

• Name, email address, and phone number (via booking or contact forms)

• Accessibility or sensory preferences you share with us (e.g. dietary requirements, room preferences, support needs)

• Any information included in enquiry or feedback messages

 Information We Collect Automatically

• IP address and browser type (collected via cookies and analytics tools)

• Pages visited, time spent on the site, and referral sources

• Device type and operating system

Special Category Data

Some of the accessibility or support preferences you share with us may constitute 'special category' data under UK GDPR (for example, information about health conditions, disabilities, or neurodivergent needs). We only collect this information when you voluntarily provide it to us, and we handle it with the highest level of care and confidentiality.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance – to process bookings and respond to enquiries

• Legitimate interests – to improve our website, services, and guest experience

• Legal obligation – to comply with applicable laws and regulations

• Consent – where you have given us explicit consent, such as subscribing to our newsletter or sharing accessibility preferences

You have the right to withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before your withdrawal.

Sharing Your Data

We do not sell, rent, or trade your personal data. We may share it only in the following limited circumstances:

• With trusted service providers who help us operate our website and services (e.g. booking systems, email platforms, payment processors), under strict data processing agreements

• With regulatory or legal authorities where required by law

• With your explicit consent, in any other circumstances

All third parties we work with are required to keep your data secure and to use it only for the purposes we have specified.

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies – required for the website to function correctly (e.g. session management, security)

• Analytics cookies – to understand how visitors use our site (e.g. Google Analytics), helping us improve usability and accessibility

• Preference cookies – to remember settings such as accessibility preferences or language

• Marketing cookies – only if you have explicitly consented, to deliver relevant content and measure campaign effectiveness

You can manage or withdraw your cookie preferences at any time using the cookie banner on our website, or through your browser settings. Disabling some cookies may affect the functionality of the site.

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